Refund policy

At Grail Vault, we take pride in the quality of every product we offer. Each order is carefully inspected before it ships to help ensure it arrives in excellent condition.

Returns & Refunds

At this time, all sales are final, and we do not accept returns, exchanges, or refunds for orders once they have been placed.

We understand that circumstances can change, and while we’re unable to accept returns for buyer’s remorse or change-of-mind purchases, we’re always happy to help if there’s an issue with your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll review the situation promptly and work with you to make it right.

Lost or Delayed Shipments

Once your order has been handed over to the shipping carrier, delivery times are outside of our control. If your package is lost in transit, please contact us and we’ll gladly assist you in working with the shipping carrier to resolve the issue.

Questions

If you have any questions before placing an order, we’d be happy to help. Please reach out through our Contact page and we’ll respond as soon as possible.

Thank you for supporting Grail Vault.
Your collection deserves to be showcased.